Utilities
College Station Utilities is a leading utility providing high-quality, customer-owned services to citizens. We provide electric, water and wastewater services, and manage a 24-hour dispatch for residential and commercial customers in College Station.
Report power outages, water line breaks, wastewater spills and backups, and other electric, water or wastewater problems to 855.528.4278. Please have your CSU account number ready when you call. Click here for more details.
NOTE: The city is only using Paymentus Corp. for online bill payments. Please do NOT utilize any other third-party application that claims to facilitate your utility bill payments. The city does not receive money from other applications and you would still be subject to disconnection for non-payment.
Customer Service
The City of College Station's Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.
Our Utility Customer Portal is available for you to view bills and usage, make payments, and other changes to your utility account. We can be reached by telephone at 979-764-3535 Mon.-Fri. from 8 a.m.– 5 p.m. For in-person assistance, you can visit our Utility Customer Service Lobby at our temporarily location in the Municipal Court building at 300 Krenek Tap Road while our regular facility undergoes maintenance and repairs. Front counter staff are available on the first floor in the Fire Administration lobby, Mon.–Fri. from 8 a.m.– 5 p.m.
Applications for the services under forms to download may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill. The City is not responsible for agreements made between roommates. An Account Creation Fee of $30.90 is required for all accounts and will be billed on the first bill.
If you need financial assistance with bills, please call 2-1-1 or visit 211Texas.org.
Is your residential water service provided by a utility other than the City of College Station, but your address is connected to City of College Station sewer system? By providing at least 6-months of official water utility bills we can determine if you qualify for a lower monthly sewer service charge for those 6 months and going forward. Contact Utility Customer Service at utilities@cstx.gov for more information.
Stay Connected with CSU TextPower
Get real-time updates about electric outages, scheduled maintenance, and other important utility notifications, all delivered directly to your mobile phone. Whether you're at home or away, CSU TextPower helps you stay informed when it matters most.
What You'll Receive
- Automatic outage alerts when your power is interrupted
- Restoration updates as crews work to restore service
- Planned maintenance notifications that may affect your service
- The ability to report a power outage by text
Reporting an Outage
If you experience a power outage, simply text OUT to 979-599-7917 to report it. In many cases, our advanced metering system detects outages automatically before you need to report them.
Customers without text messaging can report outages or water and wastewater emergencies by calling our 24/7 Utilities Dispatch Center at 855-528-4278.
How to Enroll
If your mobile phone number is listed as the primary number on your CSU utility account, you may already be enrolled. To verify or update your contact information, call Utility Customer Service at 979-764-3535.
Not enrolled yet? It's easy:
- Text CSU to 979-599-7917
- Follow the prompts to complete enrollment.
- Save the number in your contacts as CSU TextPower.
Looking Ahead
CSU TextPower currently provides notifications for electric service. The City is actively working to expand text notifications for water outages, allowing customers in affected areas to receive timely updates when service interruptions occur.