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Potential Data Security Event

Third-party system temporarily disabled due to potential data security event
Posted on 11/18/2019

The City of College Station was recently informed of a potential data security issue with Click2Gov a third-party system used to process utility payments.

The city immediately launched an investigation, with the assistance of third-party experts, to determine the nature and scope of the security issue. The city is working with independent investigators and federal law enforcement to determine the scope of the event.

While we respond, online payments have been disabled. Utility payments may still be made via any of these options:

• The city’s automatic voice payment system:  979.764.ePAY (3729)
• In-person at 310 Krenek Tap Road, College Station, Texas
• Via mail at P.O. Box 10230, College Station, Texas 77842
• By contacting a customer service representative at 979-764-3535

The privacy and security of our customer information is a top priority. Upon conclusion of the investigation, the city will provide further updates and notify affected customers.

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