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Frequently Asked Questions

----> View Current Electric Outage Map 

----> Connect / Disconnect Services

----> Electric Rates / Water & Wastewater Rates

----> Utility Customer Service (billing, payments, account)

Report power outages, water line breaks, wastewater spills and backups, and other electric, water or wastewater problems to 855.528.4278. Please have your CSU account number ready when you call.



Email utilities@cstx.gov if you have any account issues or questions. Be sure to include the account holder's name and last four digits of their social security number for verification in the email.

**Note: Area code for all phone numbers, except toll-free numbers, is 979.**

FREQUENTLY ASKED QUESTIONS DIVISION CONTACT INFORMATION
How do I report a power outage or problem with water or wastewater service? 24-Hour Utility Dispatch

855-528-4278

How do I pay my bill? Where can I pay it? Utility Customer Service Electronic Payments or 764-EPAY (3729)
What is the mailing address for utility payments? Utility Customer Service P.O. Box 10230 College Station, TX 77842-0230
Where is the Utility Customer Service Building? Utility Customer Service 310 Krenek Tap Rd
How do I report water line breaks, or wastewater spills? 24-Hour Utility Dispatch

855-528-4278

How can I save energy? Energy Conservation 764-3724 or 764-6274
Can I get a speaker on energy conservation or electrical safety? Energy Conservation 764-3724 or 764-6274
What is backflow? Do I need a backflow prevention device? Backflow Prevention 764-3662 / 764-3663 / 764-6312
How can I save water? Water Conservation 764-6223
Can I schedule a water presentation or tour your facilities? Water Resources 764-6223
Where is the Wastewater Treatment Plant? Wastewater Treatment 764-3665
I need to know the location of electric lines Electric GIS 764-6255
I need to know the location of water or wastewater lines Water Services GIS 764-3656 or 764-3431
Connecting new development to the water or wastewater system Planning & Development Services 764-3570

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