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Utility Customer Service

Contact Information

Utility Customer ServiceP.O. Box 10230 • 310 Krenek Tap Road979.764.3535 • 800.849.6623979.764-ePAY • 979.764.3791 (fax)
The City of College Station's Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.

NOTE: Please do NOT utilize any third-party applications that claim to facilitate your utility bill payments. The city does not utilize or receive money from such applications and you would still be subject to disconnection for non-payment.


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Applications for these services may be made by phone, mail, fax, online or in person. Utility accounts may be listed in one name only and the person whose name appears on the account is responsible for payment of bills, deposits and other charges that may appear on the bill. The City is not responsible for agreements made between roommates. An Account Creation Fee of $30 is required for all accounts and will be billed on the first bill. 

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